Available Network Features
1300/1800 numbers are virtual numbers that can be configured to route calls to any fixed or mobile phone anywhere.
There are many configuration options available to the owner of an inbound service.
Single answer point with overflows
This is the basic option which allows for incoming calls to be routed to an answer point. Overflowing answer points can be nominated so the system can follow the list of numbers if the first one fails to answer after a defined period of time or is busy.
State based routing
Incoming calls are identified by the state they are calling from and routed by a set of rules you create. You can have calls from different states routed to different numbers and also set overflows on each number if the calls aren’t answered in a specific time or the number is busy.
Regional based routing
This is similar to the state routing but can be broken down into finer areas. There are approximately 200 different regions around Australia and incoming calls can be routed to different answer points depending on the region the call originates from. Overflows can also be setup for regional routes.
Time specific routing
Call flow can be managed according to the time of day the incoming call arrives. The time routing feature is an overlay on the location routes. Multiple answer points depending on time of day of the call can be setup. Also the overflows can be configured for time routing too.
IVR operator responses
Press 1 for sales, 2 for support… Direct the incoming calls to the appropriate department. You can use our pre-recorded voice files or you can create and upload your own. This is big buiness feel at no cost. You don’t need any special equipment, everything is provided and managed right on our network.
Route direct to IP address
We can bring a 1300/1800 call off the primary network and into a SIP environment and pass it out directly to an ip address. So calls can be routed directly into your SIP PBX.
Custom Caller ID
You can set a custom incoming caller id for your 1300 number or 1800 number.
This is a useful feature if you have multiple businesses running on the same office phone. You can set an incoming caller id that you can recognise as a call coming from a specific 1300 number. For example you could set the custom caller id to 0299999999 then all calls coming in from that 1300 number will show the caller id as 0299999999 so you can recognise which business the call is for.
The actual caller id will still be shown in the online call records if it was not already blocked by the caller.