1300 numbers include a minimum monthly fee, and this fee includes calls. There are costs associated with each call, but these are quite low. Compared to 1800 numbers, 1300 numbers do not feature a monthly rental service fee, which can greatly reduce the cost of your telephone service. The lack of a monthly rental service fee can make a phone service affordable for your small business; a phone service that might not fit your budget otherwise.

The cost of calls are the same for 1800 number and 1300 numbers, but as we previously mentioned, 1800 numbers have a monthly service fee. There is no monthly service fee for 1300 numbers, but there is a monthly minimum charge. This means that you will be charged a minimum of $5.50 per month per number, but this includes $5.50 of call costs. So while it might seem like there is a fee, there actually isn’t.

There are no flagfalls or minimum call costs with 1300 numbers. Calls are billed right down to the second, so you are only paying for the time that you use. Other telephone companies will charge per minute, so you are paying for a lot of time that you aren’t actually speaking. This might not seem like that big of a deal, but it can add up to a great amount of time if your company is on the phone frequently.

So with Telecube we can offer the lowest costs for 1300 numbers available in Australia. If you aren’t fully convinced yet, feel free to contact us about our services.

1800 numbers allow you to customize your number to effectively spell out a word, or words, that are related to your business. For example, if you owned a pet store, you could get a 1800 number that spelled out buy-pets. This is due to the letters that are associated with different numbers on the dial-pad. Some of these are already taken, so chances are if you are in the car industry, “buy-cars” would already be taken, but there is a plethora of numbers that can be suitable for your business. They can also be personalized and more specific than buy-cars; they can spell out your business name or a number of other things.

The cost efficiency of 1800 numbers is another reason to consider them over other forms of telephone numbers. You might be hesitant to switch to a 1800 number since you already have a current phone system in place, and switching might result in incurring additional costs, but it can be extremely cheap to switch. After you make the switch, the cost is minimal when compared to traditional phone numbers.

And last, but certainly not least, is the fact that 1800 numbers will not cost your customer anything to call you; this unique aspect makes 1800 numbers ideal for help desk or technical support lines. A customer who is calling in for technical support is often frustrated, and they are only going to be more frustrated if they have to pay an additional cost to call your company. With a 1800 number they will be relieved to know that they are not being charged for the call.

Many customers complain about poor customer service, but they are often hesitant to pick up the phone and call because the number isn’t toll-free. Now, with the highly affordable toll-free 1300 or 1800 numbers, your customers can reach you from anywhere in the nation without any cost to them. Your company will have to pay for incoming calls since the customer does not have any costs.

While that might sound like an extra cost for your business, it can enhance the customer’s experience, and make them more likely to continue doing business with you. Often, 1800 toll-free numbers are used for allowing customers to contact your help desk, or technical support. The customers making these calls have already purchased your product or service, so it is likely that they will continue to use your service if they are satisfied with the level of customer service or help. The fact that they do not have to pay for the call will be the icing on the cake for the customer, as they will not want to incur any additional costs.

1800/1300 numbers can also be used for situations such as fundraisers, as there will need to be a number for people to call in with donations. These people are calling to give your cause money, so the least you can do is make their phone call free by offering a toll-free 1800/1300 number.

So while you are taking the costs of any incoming calls, your customers can call you for free, and this is something that customers like to see. Due to the advancement of technology, these calls are very inexpensive for you, even for a small business. Toll-free numbers are a small expense for you, but they are invaluable to your customers.

VoIP is becoming more and more standard for businesses, as the traditional telephone systems can cost much more than VoIP due to the efficiency of how VoIP uses bandwidth. VoIP can reduce the costs for nearly any business, and any money saved can make a big difference for a small company. The larger the company, the larger the savings, but often times telephone access is a relatively small expense for a large company unlike a small company.

VoIP has evolved to help address more than just telephone calls; VoIP solutions now deal with phone calls, e-mail, voice mail, faxes, and more. In addition to reducing the cost of the monthly phone bill, the infrastructure costs can be significantly reduced as data and voice can be transmitted over the same single network.

While we are in Australia, the trend of VoIP gaining popularity is standard across the world. For example, in the United States of America, the Social Security Administration is in the process of using its current data network to execute their VoIP needs instead of using traditional phones. Similar changes have been seen in other countries, too, and other countries are likely to follow.

So as you can see, VoIP can save money for your business regardless of its size. There are numerous advantages of VoIP, but the largest advantage is simply lower cost. International calls can be placed for very low rates when compared to traditional phone systems. Often times VoIP users can call other VoIP users with no cost for either party. We believe as VoIP becomes more and more popular, there will be more features, and subsequently, more advantages of it.

Australian toll free numbers, especially those that are low cost, are not overly common, but they are in high demand. Due to the high demand, many service providers demand high prices for the toll free numbers, and often small businesses don’t know any better and will go ahead and buy these high cost toll free services. We can offer the lowest prices available to solve your toll free telecommunication problems.

It is important to look around for the best deal, if you went with the first company that offered a toll free number, chances are you would be overpaying and getting a lesser service. We offer the highest level of customer service, and will do our best to help you decide what it is that you exactly need.

1300 numbers are geographically independent and they cost the same amount to call from anywhere in Australia. This is why it is ideal for businesses with multiple locations; they allow customers in different areas to contact the relevant business location. Additionally, if you only have one location, but provide a service to all of Australia, customers who aren’t local can contact you with no additional cost due to the fact that it is a 1300 number.

Our company will offer real-time configuration, meaning that we will setup your 1300 or 1800 number right away, and allow you to manage your services from your control panel within your account.

As we mentioned earlier, many companies have extremely high prices, but ours are the best prices in the Australian toll free telecommunications industry. This is due to the fact that our services operate on a prepaid basis. There are also bonuses that can be received for signing up or topping up your account. For example, if you sign up with a new account, and deposit $100, we will add an extra $50 to that. It works out to be an extra 50% up to a maximum of $150. The top-up bonus percentage is dependent on the amount, but it will offer savings regardless of the amount.

With all of the aforementioned information, we hope that you choose us for your 1300 number needs. We have the lowest prices, best customer service, and will do our best to ensure that you are satisfied with the service that you receive.

One of the first advantages of 1300 numbers is that they are easy to remember, and consequently, easy to advertise. A call to a 1300 number will connect the customer directly to the closest location of your business. This will result in ease for both you and your customers; you save time and money with advertising, and your customers are saved the confusion of having to remember different phone numbers. Many customers associate a particular number with a business, so if you open up another branch of your business in another city, the same number that they have become accustomed to can be called to connect the customer to your new business location.

As you can see, 1300 numbers can greatly reduce advertising costs. Without a 1300 number, multiple advertisements would need to be run to advertise the different phone numbers for the different locations, but with a 1300 number, only one number is needed, so the advertisements can stay the same. This reduces confusion for your customers, and provides a better experience for them.

1300 numbers can also offer personalized phone numbers to reflect the nature of your business. You can incorporate part of your company name, or the service that your company offers into the phone number. This is great for including on advertisements, as it allows customers to remember 1300 and then a word, as opposed to a slew of hard to remember numbers. If your company has a jingle or song, they can incorporate a personalized phone number into the jingle, making it even easier to remember.

1300 numbers are great for businesses of all sizes, so don’t be afraid that your business is either too large or too small; we will be able to handle your needs without a problem. With competitive and fair pricing, and a lack of monthly service fees, our service is hard to beat. You will only pay for the time that your business uses, and plans are available for destinations ranging from local to international. These plans are the best value available, and will suit your business’s needs.

So if you’re not using a 1300 number already, you should consider it, especially after reading the aforementioned information. Your competitors might already be using 1300 numbers, so if you aren’t, they are getting an advantage over you, which should be the last thing that you want. Feel free to contact us with any questions or concerns about 1300 numbers for your business.

Another scenario when you should consider switching to VoIP is when you are moving to a new office and unsure or do not want to spend too much on cabling. Instead of running cables to each workstation for both voice and data, you can choose to only run the data cable as VoIP handsets work off the internet. This can also be true if workstations are not fixed and telephones need to move from one place to another all the time. With a VoIP handset, as long as you have an access point to the Internet, you will be able to connect your VoIP handset.

Another benefit of a VoIP system compared to traditional PBX system when making the switch from traditional analog phone systems is that with VoIP, you do not need to spend on the initial infrastructure of the PBX system which will set you back a few thousand dollars just for the backbone system. With VoIP, all you need to purchase are the handsets, which you will need to purchase with a PBX system anyway.

Finally, if your business has many international clients and is spending a lot on long distance telephone bills, VoIP is the perfect match for that particular problem. Call rates for major international destinations go as low as 5c/minute on our VoIP plan.

Getting your business ready for VoIP

As long as you have a decent broadband internet connection, your business is 70% ready for installation of a VoIP system. The most important task now is to be sure that all workstations that need a handset have a data outlet.

Next will be the broadband internet connection itself. With the availability of affordable high speed broadband internet packages, you should definitely go for the one with the highest speed to ensure good voice quality for your VoIP system.

With both the requirements taken care of, your business is finally ready to reap the benefits of the VoIP digital telephony system. Call us now to set up your very own VoIP system in your office.

Although there is much advantage of switching over to a VoIP system, it is still fair bit of money to completely change over from your traditional analog telephone system. The most significant expenses tend to come from the phone systems itself. New VoIP phones usually costs about $300 for an entry level set with support of up to 4 VoIP lines. Multiply that with the number of workstations in your business and you may come up with a prohibitively high number.

So when will VoIP be beneficial for your business?

Although the initial set up and switching over from your traditional analog phone can be expensive, there are many situations when such a change is justifiable.
We will discuss some of the problems that a VoIP system will solve, or processes that will be made more efficient with a VoIP system.

One such example is when your business has multiple offices or branches and you need to communicate daily between all of them. Traditionally you would be making a bunch of phone calls to and fro daily and besides adding up phone call charges, it is also inefficient. With your new VoIP system, you can have VoIP handsets located anywhere around the country or even around the world and because they are linked by the internet, you can communicate seamlessly among all your branches including dialing via extension numbers for free. You can even transfer phone calls to each other as though you are in the same building.

VoIP system will also be an effective option if your business model allows a good portion of your employees to work at home. Your employees will then be able to increase their productivity by cutting out daily commute time which can be huge. As long as they have a laptop or a VoIP handset at home and an internet connection, they can be part of your company’s telephone system in the comfort of their own home.

We have so far gone over the basics of a VoIP system and some advantageous scenario where a VoIP system will be beneficial to your business. In part 2 of our article, we will discuss on more scenarios as well as getting your business ready for a VoIP system.

With an 1800 toll free number, advertising campaigns that your business run will have an added marketing advantage. Your potential customers will regard a business with a toll free number to be stable and reliable. It is also a proven fact that free stuff works in marketing. People will generally be more receptive about calling your business if they know that calling you is free. The same can be said if you’re NOT running an 1800 toll free number and your competitors are. Your potential customers will be more willing to call your competitor now that a call to them is free while a call to you is not. Costs involved in acquiring a new customer is generally very high depending on industry so you should definitely get all the advantage you can and equip your business with an 1800 toll free number.

Another reason for you to get an 1800 toll free number is when you want to encourage response from your potential customers. One example of that is when you are running a telesales campaign, where every incoming enquiry has a chance of potentially turning into a paying loyal customer. Having an 1800 toll free number in this instance is often the best single thing that you can do for the campaign as nothing will increase response rate more than a nothing-to-lose free call from your potential customers’ point of view.

Finally, your customers will feel appreciated when your business provides them with an 1800 toll free number to call in for customer service. It shows that you appreciate their business and is willing to spend money on serving them even after they have made their purchase.
We all know that a satisfied and happy customer will be much more likely to make future purchases from us and even help us in our advertising with the most powerful form of advertising ever; word of mouth advertising. By taking good care of your customers, they will feel good about promoting your business and products to their friends and families so it’s a win-win situation for you as well.

Hopefully by now you would have all the reasons you need to get an 1800 toll free number for your business. If not, why not talk to us and let us answer any other questions that you may have?

The core of any businesses whether large or small, new or established is usually their relationship with their customers. Your customers buy from your business and not another down the road because of this relationship and any smart business owner will make it a key business point to take good care of this relationship. This is where an 1800 number comes in.

With an 1800 number, the very first thing your business will gain is the “instant glamour” and trust. Traditionally, only large corporations like McDonalds, Nike and Citibank have 1800 toll free numbers. Most people are thus conditioned to link 1800 numbers with a “stable, trustworthy business”. Having an 1800 now is easier than ever and will immediately mark your business up in the “stable, trustworthy business” part of your potential customers’ thoughts.

An 1800 numbers also comes with a number of additional telephony features for free that will be useful to manage your increased incoming calls. Such features include various types of routing options. You can route your 1800 number to a single point with unlimited conditional overflows so that if your first point of answer fails to connect, it will redirect the call to another point according to a list of numbers in order.

You can also redirect incoming calls to your 1800 number based on call state and region, so that a caller will be redirected to your closes branch office in their specific state or region. There are about 200 regions in Australia so your customers’ will feel like they’re getting a personalized greeting when their call is redirected to your branch in their region.

Finally, you can route incoming calls to your 1800 number based on time of day, so that you can manage important incoming calls even if your branches are closed for the night.

With your 1800 number, you can also setup an Interactive Voice Recording – Auto Attendant. You can use that handy feature to route calls based on the nature of your customers’ calls. For instance, technical support calls can be automatically routed to your centralised support center and urgent enquiries can be routed to your priority support number.

With all these benefit to your businesses and for such a small amount to get an 1800 number for your business, you should really think hard about why you haven’t gotten one. An 1800 number with us costs only $11/ month + incoming call costs.

We will be looking at even more compelling reasons for your business to get an 1800 number in the next part of our article.